Exchange Policy
Exchange Policy
A clear and fair exchange policy helps build trust with your customers and reduces the friction of online shopping. Since Salgmart.com is a store, it’s important to have a policy that is easy to read and legally sound.
Here is a professional template you can use.
Exchange Policy
At Salgmart.com, we want you to be completely satisfied with your purchase. If you find that your item isn’t quite right, we are happy to help you with an exchange.
1. Exchange Window
You have [Insert Number, e.g., 14 or 30] 7 days from the date of delivery to request an exchange for your item.
2. Eligibility for Exchanges
To be eligible for an exchange, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags still attached.
You must provide the receipt or proof of purchase (order number).
3. Non-Exchangeable Items
Certain types of items cannot be exchanged, including:
Items on “Final Sale” or clearance.
Personal care goods (such as beauty products).
Perishable goods or customized/personalized items.
Gift cards.
4. How to Start an Exchange
Contact Us: Email our support team at gtbonlineservice12@gmail.com with your order number and the details of the item you wish to exchange.
Approval: Once your request is reviewed, we will send you instructions on where and how to send your package.
Shipping: Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or defective.
5. Processing Your Exchange
Once we receive and inspect your returned item, we will notify you via email. If approved:
We will process the exchange and ship your new item within 9779314545 business days.
If the new item costs more than the original, we will send an invoice for the difference.
If the new item costs less, we will refund the difference to your original payment method.
6. Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us immediately at gtbonlineservice12@gmail.com so we can evaluate the issue and make it right at no extra cost to you.
I have updated the policy with your specific contact details. You can now copy and paste this directly into a new page on your WooCommerce site.
Exchange Policy
At Salgmart.com, we want you to be completely satisfied with your purchase. If you find that your item isn’t quite right, we are happy to help you with an exchange.
1. Exchange Window
You have 14 days from the date of delivery to request an exchange for your item.
2. Eligibility for Exchanges
To be eligible for an exchange, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags still attached.
You must provide the receipt or proof of purchase (your Salgmart order number).
3. Non-Exchangeable Items
Certain types of items cannot be exchanged, including:
Items marked as “Final Sale” or clearance.
Personal care goods or hygiene-related products.
Customized or personalized items.
4. How to Start an Exchange
To initiate an exchange, please reach out to us through one of the following methods:
Email: gtbonlineservice12@gmail.com
Phone/WhatsApp: +91 9779314545
Note: Please do not send items back to us without first requesting an exchange.
5. Shipping & Processing
Shipping Costs: Customers are responsible for paying the shipping costs for returning items for an exchange, unless the item arrived damaged or incorrect.
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your exchange.
Delivery: If approved, your new item will be dispatched within 3-5 business days.
6. Damaged or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at gtbonlineservice12@gmail.com or call 9779314545 so that we can resolve the issue immediately.
A clear and fair exchange policy helps build trust with your customers and reduces the friction of online shopping. Since Salgmart.com is a WooCommerce store, it’s important to have a policy that is easy to read and legally sound.
Here is a professional template you can use.
Exchange Policy
At Salgmart.com, we want you to be completely satisfied with your purchase. If you find that your item isn’t quite right, we are happy to help you with an exchange.
1. Exchange Window
You have [Insert Number, e.g., 14 or 30] days from the date of delivery to request an exchange for your item.
2. Eligibility for Exchanges
To be eligible for an exchange, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags still attached.
You must provide the receipt or proof of purchase (order number).
3. Non-Exchangeable Items
Certain types of items cannot be exchanged, including:
Items on “Final Sale” or clearance.
Personal care goods (such as beauty products).
Perishable goods or customized/personalized items.
Gift cards.
4. How to Start an Exchange
Contact Us: Email our support team at [Insert Email Address] with your order number and the details of the item you wish to exchange.
Approval: Once your request is reviewed, we will send you instructions on where and how to send your package.
Shipping: Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or defective.
5. Processing Your Exchange
Once we receive and inspect your returned item, we will notify you via email. If approved:
We will process the exchange and ship your new item within [Insert Number] business days.
If the new item costs more than the original, we will send an invoice for the difference.
If the new item costs less, we will refund the difference to your original payment method.
6. Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us immediately at gtbonlineservice12@gmail.com so we can evaluate the issue and make it right at no extra cost to you.